Frequently Asked Question

When you connect a sensor to your computer if nothing happen on your computer or if it shows an error saying the device is not recognized, first try to use another USB cable. Ensure the USB cable is a data and power cable. Some cables are power only, so it won't work.

After ensuring you are using the correct cable, if your Windows computer still shows the following error message "USB device not recognized", you must reinstall/change the driver of the USB controller used for the sensor.
The correct driver is WinUSB Device.

This steps can only be done with an account with administrator rights. If you have administrator rights please follow the steps below.
If you do not have administrator rights, please ask your IT department to follow the steps below with an administrator account.

1. Connect a sensor to your computer with the USB cable
2. On Windows, select Start
3. Type Device Manager in the search box
4. Then select Device Manager
5. Expand Universal Serial Bus Device
6. Look for a USB device with a warning triangle that appears when plugging the sensor to the computer
7. If it is not present under the expanded list, expand Unknown USB device
8. Look for a USB device with a warning triangle that appears when plugging the sensor to the computer
9. If it is not present under this expanded list, expand Other devices
10. Look for a USB device with a warning triangle that appears when plugging the sensor to the computer
11. Once you find the concerned device, right-click on the device and select Properties
12. Click the Driver tab, then click Update Driver
13. Click on Browse My Computer to Search for Drivers
14. Next, click Choose from a list of drivers available on my computer
15. Uncheck Show compatible hardware
16. On the left side under Manufacturer, click on WinUSB Device
17. Then on the right side under Model, select WinUSB Device
18. Finally, click Next, then Close
19. You can now try again to connect your sensor
    

If the driver WinUSB Device is not present on your computer, Windows may not be up to date. Update Windows and try to connect your sensor again.

On the Microsoft page below, you will find several methods to fix USB device not recognized issues:
https://docs.microsoft.com/en-us/troubleshoot/windows-server/backup-and-storage/usb-device-not-recognized-error